Refund Policy

Last updated 26 October 2026

Paid plans and AI credit packs are bought through Stripe. Here is how cancelling and refunds work.

Monthly plans (Canvas Standard, Canvas Pro)

• Cancel any time in Settings, under your plan. You keep the plan until the end of the month you've paid for, and you won't be charged again.
• First payment: if you're not happy, message us within 14 days of your first payment for a plan and we'll refund it in full.
• After that, renewals aren't refunded for part of a month, but cancelling stops the next one.

AI credit packs

• Unused packs can be refunded within 14 days of purchase.
• Once you've started using a pack's credits, it can't be refunded.

Shop purchases

Algorithms and indicators in the Shop are sold by other members. Ask the seller first; if you can't sort it out, contact us and we'll look at it.

If you're in the EU or UK

You have a legal right to cancel an online purchase within 14 days. For digital content and services that start straight away, such as credits you've begun to use, that right ends once you've asked us to start and the service has been provided. The 14-day refunds above give you at least what the law requires.

Charged by mistake, or something went wrong

If you were charged twice, charged after cancelling, or a feature you paid for didn't work, message us and we'll put it right.

How to ask

Message the quant.trading team in the app's chat, signed in to the account that paid, with the date of the charge. Refunds go back to the card you paid with and usually show up within 5 to 10 business days.